1. What is the MOQ?

To customise, our MOQ is 500 pieces per style.

2. What is customisation?

Customisation is tweaking existing bag design to align your brand colour and guidelines which can include adding logos, changing the colours, and/ or even creating a totally new design,

3. Do you have anything below the MOQ quantity? I am looking at 100 pieces.

Yes, we do. However that means you will not be able to do any customisation (refer to question 2) on the bags as we will be supplying you our existing bag designs at a discounted price.

4. How much discount can you give for bulk order purchases?

We will give a wholesale price depending on the quantity. The minimum is 50% off current retail price.

5. What is the lead time for corporate premiums orders/ bulk orders?

At least 3 months.

We take 45 days to manufacture your products. Day 0 starts on the day when the order is confirmed and contract signed. Day 45 is when the order is completed and ready to be shipped out from our factory.

If you want your corporate premiums in December 2018, you will need to establish contact with us latest by 15 September 2018. This is a conservative estimate of 30 days for contact + design finalisation + confirmation of order and another 15 days for shipping.

6. What does your order process look like?

First stage:

Point of contact with you, the customer. You will let us know about your customisation requests, any specifications, budget per piece, quantity, and the type of bags you are looking for.

Second stage:

We will make for you a sample with your customisation specifications upon request. The sample will take 2 weeks to produce and be mailed to you. You will be asked to make an upfront payment for sample fees before we commence to make the sample. The sample fee will be deducted from your total invoice should you decide to continue with the bulk order.

Should you not be satisfied with the sample, we are able to make changes to the sample for up to 3 times. Please note that a small change fee will be added to your overall sample fee for each change.

Third stage:

If you are satisfied with the sample, we will send over a contract for you to sign and confirm your order. Once we have received your signed contract, we will then put in your order to the factory and inform them to process your order. It takes: 25 days to purchase materials 20 days for production + quality control + quality testing + testing 45th day: your order is ready to be shipped out

7. Are we able to get a sample to be made and see before placing our order?

Yes, you can. This happens during stage 2 of your order (refer to question #6). We will make for you a sample with your customisation specifications upon request. The sample will take 2 weeks to produce and be mailed to you. You will be asked to make an upfront payment for sample fees before we commence to make the sample. The sample fee will be deducted from your total invoice should you decide to continue with the bulk order.

Should you not be satisfied with the sample, we are able to make sample changes up to 3 times. Please note that a small fee will be added to your overall sample fee for each change.

8. Do you ship globally?

Yes we do. We ship DDP to Singapore, and FOB to everywhere else in the world.

9. I want to feel your materials. Are you able to send samples of your materials?

Yes, we can send you a swatch of all the materials we use. Please note that the swatch is not exhaustive and you can also let us know the type of materials you would like to use for your order. Please note that the delivery charge of the material swatch will be borned by you.

10. I want to customise a bag with my own logo on it. What kind of logo finishing do you provide?

We have a variety ranging from silkscreen, heat transfer, embroidery, laser cut metal logo, woven logo, debossed leather, and embossing. We also provide design consultancy service on where is best to place your logo on the item based on your style.

11. I want to make a corporate gift based on my own design. Is it possible?

Yes, it is possible. We can design and develop a corporate gift, which is within our factory capacity, based on your design. We have a team of designers and product development team to handle this project. Please note that the lead time for this will be longer, and we will need face-to-face discussions and meetings for it.

12. I have an awesome bag design and I would like to engage your factory to produce it for me. Do you accept this request?

It is possible if you have a design template for your bag design. We can then produce your design and mass manufacture it for you base on the design template.

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If you have any questions not addressed in this FAQ, feel free to reach out to us at info@agvagroup.com or submit your enquiry here.